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I served on deployments for the Emergency Support Function Team, which provided relief during natural disasters and other needs of the country. Sam Nunn Federal Building Information and guidance about COVID-19 is available at coronavirus.gov. Receive the latest updates from the Secretary, Blogs, and News Releases. DHS OIG agreed with this recommendation. HHS Region 8 - Denver directly serves state and local organizations in Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming. > About Visit www.okdhslive.org to apply for or receive information about assistance including Energy Assistance, Supplemental Nutrition Assistance Program (Food Stamps), and Temporary Assistance for Needy Families. Washington, D.C. 20201 We separately recommended that DHS OIG develop and implement such a risk assessment process (Recommendation 2). (Recommendation 9), The Inspector General should evaluate the structure of the organization and clearly define the responsibilities of each division and program office to ensure they are aligned with the OIG's strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. DHS OIG agreed with this recommendation. Fax: (404) 588-3871, Phone: (617) 748-3218 DHS OIG agreed with this recommendation. Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. Including these compliance statements in OIG reports will help ensure that the audience for DHS OIG's reports-including Congress, DHS, and the public-understand how the work was conducted. Operational and Support Components Department Leadership Biographies Subsequently, through a contract with the National Academy of Public Administration (NAPA), DHS OIG implemented a strategic planning process outlined by NAPA to produce its FY 2022-2026 strategic plan, issued in July 2021. DHS OIG leaders discussed the ways in which they utilize the dashboard for high-level and individual project management, and how their routine use of the dashboard prioritizes timely and consistent data entry. GAO is making 21 recommendations to DHS OIG to address management and operational weaknesses related to performance management, quality assurance, reporting timeliness, and coordination with DHS, among others. (Recommendation 18), The Inspector General should update its report review directive, including reviewer roles, responsibilities, and time frames, for draft and final reviews of Office of Audits and Office of Special Reviews and Evaluations work. In September 2022, officials said they expect to complete work on a workforce plan by December 2022. These cooperative relationships ensure that our individual efforts are not in conflict and are properly coordinated. A .gov website belongs to an official government organization in the United States. Request a DHS speaker for speaking engagements, conferences, and other events. These actions address the intent of our recommendation. Doral Hill, Assistant Regional Inspector General for Audit, Philadelphia Regional Office/Office of Internal Audit Team (Pennsylvania) Fax: (703) 413-1833, Phone: (703) 413-1855 OIG (OA) Field Office. We will continue to monitor DHS OIG's efforts to address this recommendation. In October 2022, DHS OIG officials provided us with a demonstration of an internal dashboard tool that includes information connected to risk, such as budgetary information and past OIG work. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Secure .gov websites use HTTPS The time it takes to complete reports increased over the 4 fiscal years we assessed. HHS Region 3 - Philadelphia directly serves state and local organizations in Delaware, District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia. 245 Murray Lane SW We employ more than 1,750 dedicated professionals comprised of auditors, investigators, evaluators, and support personnel. HHS Region 1 - Boston directly serves state and local organizations in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Suite 2742 Atlanta, GA 30308 404.730.2780 1961 Stout Street Suite 12-400 Denver, CO 80294 303.312.7650 915 Second Avenue ICE Enforcement and Removal Operations is responsible for long-term Potomac Center Plaza Washington D.C. 20202. Operations Support Division 1301 Constitution Ave. NW WJC West, Room B410 Washington, DC 20004 (202) 566 . The Wannamaker Building Fax: (303) 335-4002, Phone: (313) 226-4005 Official websites use .gov DHS OIG officials said that they plan to increase staffing to support the quality assurance program, and they also plan to develop a quality control function to address in-process work. 200 Independence Avenue, S.W. Fax: (713) 718-4706, Phone: (818) 863-1901 1999 Bryan Street, Suite 1440 DHS OIG concurred with each of GAO's 21 recommendations. We will continue to monitor DHS OIG's efforts to address this recommendation. Field Office Location. Region covers Arkansas, Louisiana, Oklahoma, and Texas. Fax: (313) 226-4006, Phone: (915) 745-1654 The toll-free numbers to call are 1 (800) 323-8603, and TTY 1 (844) 889-4357. Need help applying for benefits online? DHS OIG agreed with this recommendation. 500 12th St SW . Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely. We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. Atlanta, GA 30303 DHS OIG also agreed with that recommendation, which if implemented, could result in additional organizational changes. 61 Forsyth Street, Room 19T30 Additionally, according to DHS OIG, the Office of Innovation has drafted a directive and manual for the process and framework for developing, reviewing, approving, and managing its organizational policies. Visitwww.okdhslive.orgto apply for or receive information about assistance including Energy Assistance,Supplemental Nutrition Assistance Program (Food Stamps), and Temporary Assistance for Needy Families. Washington, D.C. 20201 Toll Free Call Center: 1-877-696-6775 GAO was asked to review DHS OIG's management and operations. Inspector General; The White House; DHS Components; USA.gov; Mobile Menu Bar. The Office of Audits and Office of Inspections and Evaluations established standardized process for responding to DHS technical comments; they noted that they shared their planned approach with DHS and incorporated DHS's feedback into the process. Call 1-855-503-SAFE (7233) if you suspect abuse or neglect of an adult or child. In August 2021, DHS OIG officials said that they are developing a process to ensure that work from the Office of Audits and the Office of Inspections and Evaluations is regularly assessed and that such work is conducted according to the appropriate standards. works collaboratively with other components to develop appropriate enforcement actions and recommend fixes to aspects of HHS programs vulnerable to fraud. This defect was disclosed in the report filed by Relator with the Department of Homeland Security Inspector General ("DHS IG . Federal government websites often end in .gov or .mil. > About Selina Boyd , Regional Inspector General for Audit Report Incidents Both the Department of Homeland Security (DHS) Act and this Office of Inspector General (OIG) were established by Congress in 2002. Western Region DHS OIG agreed with this recommendation. 32 Old Slip, 26th Floor Fax: (404) 331-5046, Phone: (312) 353-1203 These practices include (1) ensuring top leadership drives the transformation, (2) setting implementation goals and a timeline, (3) dedicating an implementation team to manage the transformation process, and (4) involving employees to obtain their ideas and gain their ownership for the transformation. A .gov website belongs to an official government organization in the United States. I was also the lead tech agent for the Albany, NY . EMAIL: dhs-oig.officepublicaffairs@oig.dhs.gov. One such policy relates to the responsibilities and authorities of the Office of Integrity, established in April 2021. However, DHS OIG has faced a number of long-standing management and operational challenges that have affected its ability to carry out its oversight mission effectively. An official website of the United States government. DHS OIG agreed with this recommendation. Listing of key contacts organized by component agency. DHS OIG plays a critical role in overseeing DHS, which encompasses multiple components and programs and has tens of billions of dollars in annual budgetary resources. Department of Homeland Security Select your region below for information on your Regional Office andRegional Director. Actions Needed to Address Long-Standing Management Weaknesses. Report West Virginia Recipient Welfare; Report Health Care Crimes; Washington, DC 20528-0305, Report Corruption, Fraud, Waste,Abuse, Mismanagement Or Misconduct, DHS Office of Inspector General/MAIL STOP 0305 Fax: (202) 616-9881, Phone: (202) 616-4550 Directions. OIG_WEBCOMMENTS@epa.gov (Use the subject "Suggestions for Audits") Phone. We will continue to monitor DHS OIG's efforts to address this recommendation. Report financial crime by contacting a U.S. Secret Service Field Office. Field Office Phone Number; ATLANTA FIELD OFFICE: 404-331-6111: BALTIMORE FIELD OFFICE: 443-263-1000: BIRMINGHAM FIELD OFFICE: 205-731-1144: BOSTON FIELD OFFICE: 617-565-5640: BUFFALO FIELD OFFICE: 716-551-4401: CHARLOTTE FIELD OFFICE: 704-442-8370: CHICAGO FIELD OFFICE . Children and Youth In July 2021, DHS OIG issued its FY 2022-2026 strategic plan. Fax. I am submitting this . Fax: (609) 989-2213, Phone: (212) 908-9001 In August 2021, DHS OIG officials noted that the agency implemented organizational changes in April 2021 to ensure programs and offices were aligned to allow for efficiency and effectiveness in conducting the OIG's mission. (800) 869-4499 OIG's Role Main Navigation. Please indicate in this section if you have filed your complaint with any other office, to include other Inspector General offices, and your Congressperson. If you need to reschedule your appointment, call the USCIS Contact Center at 800-375-5283 (TTY 800-767-1833). > Regional Offices. (Recommendation 1), The Inspector General should develop and implement a process to assess the nature, scope, and inherent risks of DHS programs as part of a risk-based planning system and to serve as the basis for its annual work plans and organizational performance management processes. DHS OIG agreed with this recommendation. As of September 2022, DHS OIG officials said they were in the process of developing a policy that would govern the Office of Integrity, which was established in April 2021 and includes the Audits and Inspections Quality Assurance division. The Department of Homeland Security's (DHS) Office of Inspector General has faced work quality concerns, high leadership turnover, and more. (202) 566-2391. As noted in our recommendation, the annual work planning process should be part of a risk-based planning system, the first step of which is assessing the nature, scope, and inherent risks of DHS programs. State-of-the-art tools and technology assist OIG investigators around the country and help OI meet its goal of becoming the world's premier health care law enforcement agency. Region 1 HHS Region 1 - Boston directly serves state and local organizations in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. An official website of the United States government. Fax: (212) 908-9035, Phone: (415) 355-2740 Main Navigation. Call 1-866-DHS-2-ICE to report suspicious activity Report Crime. Vacant, Regional Inspector General for Audit (202) 566-2549. GAO reviewed DHS OIG management and operations from fiscal year 2015 through fiscal year 2020. We monitored reports issued from June 2021 through September 2022 and confirmed that all reports contained a compliance statement to identify the appropriate professional standards. Fax: (617) 748-3965, Phone: (312) 886-7050 DHS OIG agreed with this recommendation. Yes No Oklahoma City, Ok73105 Sacramento, CA 95814 Fax: (415) 355-2731, Phone: (520) 620-7390 DHS OIG officials offered training to all managers on year-end performance management in September 2021 and October 2022. Room 4436, Washington, DC 20220 (202) 622-1090 (202) 622-2151. Please note: If you know of or suspect fraud, waste, abuse, or criminal activity involving U.S. Department of Education funds, programs, or operations, please contact our OIG Hotline (available 24 hours a day/7 days a week). OIG Strategic Plan Department of Homeland Security Office of Inspector General Strategic Plan 2022 - 2026 0 1 2 3 4 Previous Pause Next COVID-19 Update Consistent with CDC guidance, most Office of Inspector General employees are currently serving the American people remotely. We will continue to monitor actions to fully establish the offices created in April 2021 and DHS OIG's actions to evaluate the organizational structure in response to Recommendation 10. DHS Mailing Address Media Contacts Media inquiries and department press contacts. Receive the latest updates from the Secretary, Blogs, and News Releases. Our work on the management and operations of this office identified long-standing management weaknesses, including: Since fiscal year 2015, the Department of Homeland Security (DHS) Office of Inspector General (OIG) has not adhered to a number of professional standards for federal OIGs and key practices for effective management. To fully address this recommendation, DHS OIG will need to ensure sustainment and consistent implementation of its organizational performance management processes-specifically through completing its plan to replace its existing directive so that its policy framework aligns with the agency's current approach. To see your OKDHS case information plus Child Support and Foster Parenting, you can visitwww.okbenefits.org. (Recommendation 5), The Inspector General should develop and implement a process to allocate human capital resources based on the organization's current and emerging strategic objectives and priorities, once DHS OIG establishes them in its strategic plan. Below you fill find contact information for those offices. To make suggestions for audits, please contact us via one of the following methods: Suggestion Methods. (404) 974-9417 U.S. Department of Health & Human Services 200 Independence Avenue, S.W. Frequent leadership turnover and associated shifts in leadership priorities have contributed to DHS OIG's long-standing management and operational weaknesses and impeded efforts to address them. The directive includes reviewer roles, responsibilities and time frames for draft and final products (reports and management alerts). About Us . The Michigan Department of Health and Human Services' (MDHHS) Division of Environmental Health (DEH) uses the best available science to reduce, eliminate, or prevent harm from environmental, chemical, and physical hazards. DHS OIG agreed with this recommendation. Suite 30.450 Atlanta, GA 30303 Location details Philadelphia, PA 19107 Call 1-866-DHS-2-ICE to report suspicious activity Report Crime. U.S. Department of Health & Human Services An official website of the United States government. U.S. Department of Health & Human Services 200 Independence Avenue, S.W. You can also contact one of our investigative regional or field offices during regular business hours. (405) 522-5050, Background Investigations and Fingerprinting, Apply for Emergency Financial Assistance (TANF), Family Support Assistance for Children with Disabilities, Apply for Help with Utility Services (LIHEAP), Financial Help for Medicare and Medicines, Provide Protection for a Vulnerable Adult, Ombudsman (Advocacy for residents in Long Term Care facilities), Report Adult Abuse, Neglect and Exploitation. (916) 930-2388 We will continue to monitor DHS OIG's efforts to address this recommendation. HHS Region 7 - Kansas City directly serves state and local organizations in Iowa, Kansas, Missouri, and Nebraska. In December 2021, DHS OIG's Office of Innovation showed us a newly developed online dashboard to allow DHS OIG to track project time frames. Toll Free Call Center: 1-877-696-6775, Content created by Office of Intergovernmental and External Affairs (IEA), U.S. Department of Health & Human Services, Office of Intergovernmental and External Affairs (IEA), has sub items, about The Partnership Center, Commonwealth of the Northern Mariana Islands. James Hibbs, Assistant Regional Inspector General for Audit, Dallas Regional Office (Texas) About DHS Contact Us DHS Mailing Address DHS Mailing Address Information on how to send mail to the Department of Homeland Security. Email: foia@oig.hhs.gov Confirmation Number: (202) 619-2541 Press Contact Office of Inspector General Office of Communications U.S. Department of Health & Human Services Room 5541 Cohen Building 330 Independence Avenue, SW Washington, DC 20201 Phone: (202) 619-0088 Email: media@oig.hhs.gov Advisory Opinions Washington, DC 20528-0305. The Office of Investigations (OI) conducts criminal, civil and administrative investigations of fraud and misconduct related to HHS programs, operations and beneficiaries. In October 2021, DHS OIG officials said that the National Academy of Public Administration (NAPA) will provide support and guidance in the development of a human capital plan for DHS OIG. 126 Northpoint Drive Houston, TX 77060 United States (281) 774-4816. ICE Field Offices Adelanto - OPLA Office of the Principal Legal Advisor, Los Angeles (Adelanto) 10250 Rancho Road Adelanto, CA 92301 (760) 561-6460 Annandale - OPLA Office of the Principal Legal Advisor, Washington, D.C. (Annandale) 7619 Little River Turnpike Suite 900 Annandale, VA 22003 (703) 962-2800 Mailing Address: We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. > Agencies We will continue to monitor DHS OIG's efforts to address this recommendation. Yes No Additionally, in February 2022, DHS OIG provided us with the checklist that internal quality control reviewers use to ensure draft reports contain a professional standards compliance statement. Share sensitive information only on official, secure websites. Michele Weaver-Dugan, Regional Inspector General for Audit Look up email and mailing addresses, telephone numbers, help-desk support for web applications, instructions on how to report incidents, and more. Fax: (202) 616-0271, Phone: (703) 413-1801 Washington, DC 20528-0305, Whistleblower Retaliation Reports of Investigation, DHS-OIG.OfficeofLegislativeAffairs@oig.dhs.gov, Reasonable Accommodations Request Intake Form. Phone: (202) 616-4620 (Recommendation 21), DHS Office of Inspector General: Actions Needed to Address Long-Standing Management Weaknesses. In November 2021, DHS OIG institutionalized this expectation by revising its project proposal form to include the proposed standards for the work, and the options on this form are limited to government auditing standards and CIGIE standards for inspections and evaluation. (Recommendation 15), The Inspector General should develop and implement a process to ensure that DHS OIG's internal quality assurance reviews are comprehensive and that these reviews regularly assess Office of Audits and Office of Special Reviews and Evaluations work that is conducted according to each of (1) audit; (2) inspection and evaluation; and (3) other standards or authorities. Such processes should include (1) developing a strategic plan that documents goals, objectives, and performance measures; (2) developing annual performance plans that translate strategic priorities into outcome-related goals, objectives, and performance measures; and (3) collecting and using data to assess progress as well as identify areas for improvements or corrective actions. No. We will continue to monitor DHS OIG's efforts to address this recommendation. Gary Whitman, Regional Inspector General for Audit coordinates with the Department of Justice and other law enforcement authorities to leverage resources and fraud-fighting efforts; provides protective services to the HHS Secretary and participates in public safety and security management activities; and. We are determined to keep interruptions to our operations to a minimum, and we appreciate your patience during this time. > IEA However, we noted in our report that the performance management sessions did not appear to be recurring trainings and, according to one DHS OIG senior leader, the organization had not determined how frequently those trainings would be delivered. DHS OIG is currently seeking two Information Technology Specialists (GS-13) to serve in the Digital Forensics and Analysis Unit of the Office of Investigations. The Secretarys Regional Directors ensure the Department maintains close contact with state, local, and tribal partners and addresses the needs of communities and individuals served through HHS programs and policies. Myra Hamilton, Acting Regional Inspector General for Audit and Assistant Regional Inspector General for Audit, New York City Regional Office (New York), Philadelphia Regional Office/Office of Internal Audit Team (Pennsylvania). Publicly Released: Jun 03, 2021. This office is critical for ensuring independent and objective oversight of DHS. In October 2022, officials demonstrated new features in the dashboard and discussed plans for additional features. Toll Free Call Center: 1-877-696-6775, Content created by Assistant Secretary for Public Affairs (ASPA), U.S. Department of Health & Human Services, has sub items, about HHS Family of Agencies, Advisory Committees, Task Forces & Initiatives, has sub items, about Budget & Performance, FY 2023 Annual Performance Plan and Report, FY 2022 Annual Performance Plan and Report, FY 2021 Annual Performance Plan and Report, has sub items, about Strategic Plan FY 2022 - 2026, Strategic Goal 1: Protect and Strengthen Equitable Access to High Quality and Affordable Healthcare, Strategic Goal 2: Safeguard and Improve National and Global Health Conditions and Outcomes, Strategic Goal 3: Strengthen Social Well-Being, Equity, and Economic Resilience, Strategic Goal 4: Restore Trust and Accelerate Advancements in Science and Research for All, Strategic Goal 5: Advance Strategic Management to Build Trust, Transparency, and Accountability. Before sharing sensitive information, make sure youre on a federal government site. DHS OIG agreed with this recommendation. An official website of the United States government. (Recommendation 16), The Inspector General should develop and implement a process for assessing actual time frames against planned and target time frames for Office of Audits and Office of Special Reviews and Evaluations work. We will continue to monitor DHS OIG's efforts to address this recommendation. In September 2022, officials said they were reviewing a final gap analysis report from NAPA and expect to complete the workforce plan by December 2022. A .gov website belongs to an official government organization in the United States. HHS Headquarters. (LockA locked padlock) (Recommendation 6), The Inspector General should develop and implement a process to develop succession plans to determine how critical leadership roles will be filled in the event of planned and unplanned vacancies. However, the April 2021 changes preceded DHS OIG's efforts to identify strategic objectives and priorities, which were established in a subsequent FY 2022-2026 strategic plan. Fax: (915) 577-9012, Phone: (713) 718-4888 (215) 656-6900 We will continue to monitor DHS OIG's efforts to address this recommendation, including the use of time frame data to assess and report on annual performance over time. DHS OIG has provided us with demonstrations of this dashboard, including ways that the dashboard identifies projects with potential data entry errors. 40 Fountain Street. (Recommendation 8), The Inspector General should develop and implement a process to provide regular training and support for staff and supervisors so that they can consistently apply the organization's performance management policy, once DHS OIG develops and implements an updated performance management policy. An official website of the United States government. The Inspector General also communicated this expectation in an agency-wide email. Call 1-866-DHS-2-ICE to report suspicious activity Report Crime. In October 2021, DHS OIG officials said that the National Academy of Public Administration (NAPA) will provide support and guidance in the development of a workforce plan for DHS OIG. We will continue to monitor DHS OIG's efforts to align routine performance management training with this updated policy. Students in Energy Efficiency-Related Field Resources for Weatherization Operators . (LockA locked padlock) Looking for U.S. government information and services? Report suspicious items or activities to local authorities immediately. During fiscal years 2012 and 2013, the Department of Homeland Security's (DHS) Office of Inspector General (OIG) issued 361 audit and inspection reports that collectively cover key components, management challenges identified by the OIG, and relevant high-risk areas identified by GAO. A lock (LockA locked padlock) In September 2021, DHS OIG finalized its FY 2022 annual performance plan, and officials subsequently aligned senior executive performance goals with these plans. (Recommendation 14), The Inspector General should develop and implement an organization-wide quality assurance program, including establishing a structure, responsibility, and authority for implementing quality assurance in all DHS OIG work. DHS OIG agreed with this recommendation. Dallas, TX 75201 If you have contacted other . As we reported in June 2021, DHS OIG had taken steps to deliver performance management training, including training for supervisors in the summer and fall of 2020 and training for new hires from November 2020 through January 2021. Gary Whitman, Acting Regional Inspector General for Audit View the map that shows the 10 regional office locations. Implementing this directive, including tracking the time frames in each step, will provide DHS OIG information to help ensure their processes support timely report completion. several of OIG's 31 field locations to assist in investigating CBP-related employee misconduct allegations. Immediate Office The Office of Investigations contact information for each of its Offices can be found below: 1301 Constitution Ave. NW WJC West, Room 3428 Washington, DC 20004 (202) 566-0819 (office) Headquarters Operations Directorate. In November 2022, DHS OIG issued an updated performance management policy and an accompanying handbook, both of which the Inspector General emailed to all employees.