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Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Claim your pass with the appropriate voucher links above. MARTA Customer Experience. 2424 Piedmont Road, NE Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Atlanta, GA 30324. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Requests to suspend subscription service must be made at least thirty (30) days in advance. MARTA Mobility Guide - services.itsmarta.com Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Wheelchair brakes must always be locked while on the lift. It is your responsibility to maintain the Breeze Card in good, useable condition. Visit our MARTA Mobility page to see the qualifications for this service. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. Operators cannot make change. Customer Service. Customers are responsible for providing access to gated communities or secured complexes. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. 4. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Please complete the MARTA Mobility | Atlanta, GA | GatherMS A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Customers must make all changes prior to the date of travel. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. 2424 Piedmont Road, NE 5. You can also load stored value (cash) at the cost of $1 per trip. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Learn more. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. that the online Mobility application is currently unavailable. Failure to cooperate with safety related policies may result in injury or loss of service. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. The goal: make life simpler for all our employees. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA is smarta! ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 1. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Customers with inoperative wheelchairs cannot be transported. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. MARTA Mobility Guide - outsystems.itsmarta.com However, customers should contact the local transit authority to confirm scheduling rules and regulations. Also, only you are allowed to use your Reduced Fare Breeze Card. 404-848-5389, or mobilitycertification@itsmarta.com, The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. 404-848-5826. Rail stations have both elevators and escalators. When does my Reduced Fare Breeze Card expire? Customers may also cancel via the MARTA website @ MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. 6. Atlanta, GA 30324 Atlanta, GA 30303. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. MARTA MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). 1. It is the operators responsibility to ensure that mobility aids are safely secured. A CCR will return the call and complete the reservation. It's part of making MARTA a transit system everyone can use. Customer Service. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customers with schedules that require frequent changes are not eligible for subscription service. Please indicate if no return trip is necessary. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. traveltraining@itsmarta.com. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. MARTA is a stable in Atlanta and people stay with them till retirement. MARTA Police (Emergency) 404-848-4911. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Regular Breeze Cards are not accepted for Mobility certified customers. Service - MARTA Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Riders' Advisory Council; . Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Atlanta, GA 30324-3330, Via Fax: It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Please contact The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. The fax number for Mobility Eligibility is 404-848-6900. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). The application allows for the following online: Employees can view and update personal information, submit . The goal: make life simpler for all our employees. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Accessible Services - MARTA To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Please tap your Breeze card within 30 days of purchase to activate reload value. Parking Availability; Parking Fees; Key Parking Status; More. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Click here to download the Mobility/Paratransit Application. 404-848-5000 . Exact addresses of both the origin and destination. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Additional companions will be allowed on a space available basis. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. This includes following or stalking passengers or employees. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. We apologize To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. The customer cannot depart earlier than 4:00 PM. If you were issued a permanent card, your eligibility expires three years from the date of issue. Customers are required to secure their packages at their seats, as storage space on the bus is limited. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Solicitation or selling goods or services without the express permission is prohibited. If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA Police (Non-Emergency) 404-848-4900. PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Mobility Fares. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Name, address and telephone number