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Tickets Not Showing Up In AXS Hello! Your AXS Mobile ID ticket will now show up. Please provide a valid barcode error for Blue Jays tickets, Listing Mariners tickets without a barcode, DiamondBacks tickets no barcodes and not available for mobile transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. After the switch, you will enter the email address you use to access the community in order to reset your password. It depends. We bought the tickets through AXS and we have no clue how to sell or transfer them. Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage. Mobile Ticketing Guide | Houston Rockets - National Basketball Association Danielle is the author of this solution article. Tix originally purchased Spring 2020, was postponed until today 7/31/21. (*If you can't remember your password, tap. After completing the account information, you may buy, sell or manage any seats in your account. On the review page, click the Transfer button to send the tickets. If your friend already has an AXS account, the tickets will be transferred instantaneously. The tickets will be delivered to the buyer automatically. The event staff will scan this digital barcode to let you and your party into the event. Show the ticket in the App at the entrance and get them scanned to enter. For more information, please see our Upcoming. Ability to transfer and/or sell tickets varies by show and is subject to change. After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our. Step 1: Download and Login into MLB Ballpark App Once the tickets have been transferred, you will need to Download the MLB Ballpark app via the iOS App Store or the Android Google Play Store. However, we recommend that you transfer tickets to each person attending the event. On the Review page, click the List Tickets button to finish. After logging into the app, verify the tickets are available in the app. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. In your AXS account, select the ticket icon or 'My Tickets', Choose which tickets to send and 'Transfer', Fill out the recipient's first and last name, their email address, and a message. As an event draws closer, venues generate the barcodes for each ticket. Enjoy the event! When your tickets sell, youll receive an email informing you of the sale. How far in advance can I access my tickets? Thanks! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I had to contact the venue and luckily they had tickets available at the box office, so I was able to make the show. Site Map | SH eventually responded to my messages on social media (I had pinged them on FB, Twitter and IG, they only responded to FB and only after the concert, despite me messaging them for 2 months. Updated a few days later TL;DR: Call the merchant that issued the tickets. On the review page, click the Transfer button to send the tickets. When listing tickets, you decide how long your listing will be available for others to buy. AXS Mobile ID allows you to manage . Usually there is a waiting period of a few weeks. The gig has not been cancelled we just chose not to go. Show the tickets on your phone for everyone in your group. Step 1: Download and Login into MLB Ballpark App. i had the exact same problem. This is the QR code you will display upon entering the venue. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. I downloaded the AXS app and created an account with the same email address but I do not have the tickets nor did I ever receive an email from AXS suggesting they were transferred. Yes. Click the Sell button next to the event in your AXS Account. How will I know if my transfer was successful? When its time for the event, they can open the app to show their tickets on their phone. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. I believe what is supposed to happen is the seller should transfer these tickets from their ticketmaster account to my ticketmaster account, using the send tickets feature. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. Easy! Most mobile transfer tickets will not be immediately available. Please use the guide below to see how you can access, transfer and sell your tickets safely and securely from your smartphone! With NO CUSTOMER SUPPORT, AXS is NOT a viable option to use. You may also review your transfers and purchase history at AXS.com. Cookie Notice If you have any questions, please call us at (713) 758-7330 or email us at ticketservices@rocketball.com. 2023 Crypto.com Arena. The delivery method that was provided by the primary market for your event is called a MLB Mobile Electronic Transfer, which may require you to download the MLB Ballpark app on your mobile phone. Lindsay is the author of this solution article. Was told by stubhub back in June that they would get ahold of the seller and transfer the tickets, reassured not to stress day of event. Help us improve this article with your feedback. Then when it sells and you are paid, you transfer it using the app. They assured me that the tickets would be transfered once they got ahold of the seller. You also have the option of transferring and listing your tickets for sale prior to the event. Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Select the tickets to transfer and enter the recipient's information. I've been to several games at this arena this year and they only accept tickets from ticketmaster that are moving barcodes (the barcode changes every couple of seconds) or NFC tickets (you add these tickets to your Andriod or Apple wallet and hold up your phone to the ticketmaster scanner at the arena). Hint: Remember, use the same email that was used to make the purchase with us when creating an account/logging in. How do I use the Rockets App to enter the building? There is no fee for transferring seats and you are allowed unlimited transfers. Youll be able to transfer money to your bank from your account on AXS.com. Find Tink Philadelphia tickets, appearing at Union Transfer in Pennsylvania on Apr 15, 2023 at 8:00 pm. If your friend already has an AXS account, the tickets will be transferred instantaneously. Yes Sub-Category: Mobile Tickets Order Help Other Ticket Delivery Ticket Details 05-20-2021 09:51 PM 0 Reply All forum topics Apparently it is actually AXS? The concert is tomorrow. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Please help. Never. Under this tab, you'll see event details and ticket barcodes for all your upcoming events. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Sorry we couldn't be helpful. So I'm no longer going to be able to make it and since you can't transfer tixs only option is to resell on AXS(as far as I know?). AXS Mobile ID is a digital ticketing system, with tickets assigned directly to fans attending. On the review page, click the Transfer button to send the tickets. Tink Philadelphia Tickets - Union Transfer - Apr 15, 2023 AXS Mobile ID - FAQ - Fox Theater Just follow the simple steps to make the tickets officially yours. All rights reserved. Transferring AXS tickets to a friend : StubHub And you're done! Review listing information and choose Credit Card for payout. I have a problem with AXS Tickets Are you having issues? Solved: Cannot see tickets in AXS App - StubHub Community Hint: If the Wallet says "No Tickets", click the more tab in the bottom right corner, then click the profile icon and then click "My MLB Account Emails." Click the Sell button next to the event in your AXS Account. Its up to you! This will now be the only customer admission method at venues including The O2 and the OVO Arena Wembley. Select the specific seats you would like to sell, set your asking price per ticket, and choose listing options. If they already have an AXS account set up the tickets will go in their account automatically. It got postponed and now we all cant go. Once everything is correct, tap, Log into your account entering the email address used to purchase the tickets, Browse your upcoming events and tap the ticket icon for the one you want to view, Present the QR code at the door to be scanned for entry to Toyota Center, The card you used to purchase the tickets. When fans have tickets they cant use, they list them for other fans to buy. I followed the directions of creating a AXS account via the email address that they sent me the email. We want to make sure you discover and get into the events you're most excited about even if we're not the primary ticket provider. Theyll just have to create an AXS account to claim their tickets. Try to contact them on their Twitter account. There is no fee for transferring seats and you are allowed unlimited transfers. Third-Party Resale Tickets: Everything You Need to Know - Ticketmaster Ive used a tab with no cookies and not logged in and I still don't see them and that's fucked cause they'd be the cheapest ones available so not only am I getting screwed over cause no one can buy my tickets AXS is forcing people to pay a higher price than should be available. All Rights Reserved. Is there any way to get any assistance? AXS | Complaints | Better Business Bureau Profile When listing tickets, you decide how long your listing will be available for others to buy. Are screenshots of the barcode valid for entry? The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. [deleted] 1 yr. ago. Did you find it helpful? Official Tickets and Your Source for Live Entertainment | AXS.com Flew in for this show. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. Transfer tickets to friends (for select events). You should see something to transfer. And Stubhub support could have been a lot better, faster, or have had other options like a "CLICK HERE IF YOUR TICKETS LOOK FAKE" button. On the AXS App, you can manage tickets for upcoming events under the "Your Tickets" section -- the ticket icon near the bottom of the screen. I tried calling axs.nobody was home. If available, youll see the option to get tickets with AXS Official Resale on the event page. So you can sell on StubHub or any other way you find. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). Press question mark to learn the rest of the keyboard shortcuts. Official Tickets and Your Source for Live Entertainment | AXS.com You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. and our 2023 AXS handles payment and delivery so buyers and sellers never interact with each other. Manage Cookie Preferences The tickets will be delivered to the buyer automatically. The Rockets App is free to download and available in the App Store or the Google Play Store. In the bottom menu, tap the ticket icon (you can also tap the middle icon) At the event, scan the Mobile ID QR code to get in Was this answer helpful? I can't see my tickets in the AXS app - AXS Help Centre AXS answered in under 2 minutes and quickly saw that my tickets had ben cancelled by either SH or the seller. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) it never happened. As a result, sellers have to manually send your tickets via email or upload them to your account, sometimes on the day of the event. The Fox Theater Foundation is a non-profit organization which relies on the public for donations to support the mission and vision of the historic Fox Theater building, the heart of the downtown Bakersfield cultural district. AXS tickets are delivered to AXS accounts within 24-48 hours of the event . I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. No. It depends. All this to say that the $300 I paid for tickets on SH a year and a half ago caused me more stress and anxiety than I've ever had before, and I was able to walk up to the box office at the show and spend $140 for the same floor seats the day of. Use the same email you use on StubHub. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After downloading the app, you will be prompted to create an account or log in (if you do not already have an account). It eliminates paper tickets and allows you to enter events quickly with the scanning of the AXS or venue app. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. Once I filled out the survey they emailed me I received a response that I would be refunded the price of the tickets in 3-5 days. AXS Mobile ID allows for convenience, flexibility and security. having issues with my tickets for show in a few day this whole process seems extremely sketchy and there should be a much easier way to navigate. If you see a Sell button next to your tickets in your account, you can sell them! After you've transferred them, the recipient will get an email with steps to create or log into their AXS account to see the tickets. Bought tickets for a group? Nope. Hey guys, I just joined this group so if this isnt allowed lmk. I had read on other threads that sometimes the tickets don't transfer until the day of the event. Along with that, a very grateful addition to the people with multiple AXS bikes, or lots of AXS things on their bike, a quad AXS battery charger for all your charging needs. Here we are. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I had flown from TX to NY for this show with my friend. Have screenshots and stuff with timestamps to also prove this is a thing. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Stub hub sent my hockey tickets for a las vegas game to axs. Can anyone help? Trying to sell/transfer HS tickets on AXS Open the Rockets App, navigate to the Tickets Menu at the bottom of the screen, then tap Mobile Tickets. We got an email when the concert was first postponed saying that we had a month or two to request a refund but we didnt know abt that then. Select the tickets to transfer and enter the recipient's information. Sign in or create an AXS account. When your tickets sell, youll receive an email informing you of the sale. Theyll also need to get the AXS app. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. How will I know if my transfer was successful? I am having trouble "accepting" my Electronic Transfer - Support Select the tickets to transfer and enter the recipients information. Then your friends can get in with their own phones using the AXS app. Show was postponed from June 2020 to July 2021 due to covid. In your AXS account, select the ticket icon or 'My Tickets' Choose which tickets to send and 'Transfer' Fill out the reci. Help us improve this article with your feedback. Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time? Just follow the simple steps to make the tickets officially yours. After that, the tickets will be theirs to use with the AXS app. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Yes No Still Need Help? If you do not currently have an AXS account you will be instructed to create one during your purchase. Opened on Christmas Day 1930, The Fox was one of the last of its kind built in the Gilded Age. Guests can transfer the tickets back to you if they cant attend or you can cancel the transfer if they have yet to set up their AXS account. Select the tickets to sell, and then set your price and selling options. My tickets are in The O2 Venue App, what does this mean? So my game is the 22nd (sounds like yours is as well) and I received pictures of a computer screen. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Enter the recipients first name, last name and email address, or select from a list of. Tix originally purchased Spring 2020, was postponed until today 7/31/21. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Show the ticket in the App at the entrance and get them scanned to enter. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. AXS Mobile ID via the AXS app is the only form of entry, but if you dont have access to a smartphone, you may use the credit card you used to purchase the tickets. Click the Transfer button next to the event in your AXS account. The tickets were supposed to transfer to AXS and I could retrieve them using the same email address.