I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. Staff is well educated on their inventory, the diamond industry and overall company information and the merchandise is exceptional quality and style. I was then connected with one of the lead agents, I believe her name was Crystal. These diamonds are about as close to ethically sourced as you can get. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. My engagement, if you will, was calling parcel force asking whether or not my faux diamond bought on Etsy had passed successfully through customs, ensuring it would arrive in time for our wedding on the 25th July.Rewind a few months prior to this, my now husband was scanning the internet, watching YouTube videos and educating himself on what diamond he should commit a small fortune towards. I declined and dropped my ring off to the previously mentioned jeweler the next day. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … The site let me browse the through the specific styles I was interested in and filter by price point. This was the 11th of May (very relevant). Brilliant Earth Products. From the minute I walked in the door, I was wowed by the service. Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict Free Diamonds that have been selected for … Similar natural diamonds were around $30k+. They were clear about delays and repair costs, which I appreciated. I just hope this can reach any person thinking of using (not so) Brilliant Earth.First and foremost I should not be writing this review; I should not have known that my partner had planned to propose, an engagement is a one in a lifetime experience. We got pretty close to making a final decision. Leibish & Co. is an internationally renowned specialist and online dealer of natural, colored diamonds and colored diamond jewelry. Good job, Brilliant Earth! It would make sense then that this ethos would transpire towards the jewelry market, which is where Brilliant Earth comes in. Their products are naturally sourced, affordable, and gorgeous. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. Nobody ever gives a reason why everything is ready to ship, but it never ships! I finally have my ring (even though it’s a little too big now, a true 8)! Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada is the leading country of responsible mining. The Company – Leibish and Co Review. Read our comparison chart below. I was looking for a perfect bracelet to wear to an event I had and I found the perfect one on Brilliant Earth's website. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. I had only had my ring a few months at this time so this was VERY concerning. Professional service, excellent quality and amazing overall experience. Had a really lovely experience buying my wedding jewelry. Since I really wanted a conflict free diamond we did make an appointment. Beware. Ethically Mined Loose Diamonds. Given the length of the previous process and lack of workmanship we will not be sending anything back and we will be moving forward empty handed (pun intended). Offers a variety of products that includes engagement rings, wedding rings, diamonds, gemstones and jewelry 5. We are done. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. In today’s post, I will discuss both these vendors, in a comparative review that covers plenty of important and useful aspects like product inventory, pros, cons, payment alternatives, and more. Find out the answers. She informed me that she was familiar with my order, as she was the one who had handled it previously. Absolutely horrifying experience. © 2021 Trustpilot A/S. The quality is amazing and I'm thrilled with the bracelet. I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! All the latest breaking UK and world news with in-depth comment and analysis, pictures and videos from MailOnline and the Daily Mail. They offer free shipping in Australia… This worried me. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. To my surprise, the website images do not give the full picture … To be honest, I was quite put off by her tone. She was super sweet and answered all my questions. The representative was knowledgeable and very friendly. Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. WHAT?! This setting was not built to last or house that diamond. As laid out in their “Our Mission” page, not only do they claim to make their jewelry as beautiful as others on the market, but they also claim to do so in an ethical, eco-friendly, and sustainable way. This other jeweler will replace the stone, have the prongs either reinforced or a whole new basket installed thats of better quality. Because I don’t know much about the history or people, I will dive right into the their products and service. I call back again.The representative tells me that it’s actually 24 to 48 hours!!! Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. I just bought something online for the first time through Brilliant Earth. After a sticky start, diamond and grading report have been reunited! She listened carefully to my needs and requirements and made appropriate suggestions and recommendations. Brilliant Earth delivered rings that were too small, and late. I'll definitely buy from them again! That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. They sent me pictures of the gems, answered my emails, and even personally reached out to me during the process. Even if a company has 80% good reviews but the negative ones are clearly genuinely unsatisfied customers who have experienced hellish situation beware! April 2 comes and goes, but no ring. Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. We got to the point of not caring anymore, we had yet another call with the rude lady who mentioned again that it was to be made and all we cared about now was let’s just try and get our money back as quickly as possible and be done with this shambles of a company. In just a few minutes, we had chosen a ring design that looked incredible. © 2021 Trustpilot A/S. Brilliant Earth is jewelry design that procures and sells ethically-sourced and lab-grown diamonds and other gemstones. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth … It’s designed to provide you with general advice to navigate the … Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. The brand is one of the largest … Thank you. Both times the day I was supposed to receive my ring I did not. My delivery arrived on time and was packaged beautifully. Was easy to find with the vast selection and quality. Conflict-free jewelry uses diamonds that I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. I ended up ordering my item and am very happy with the service and quality of merchandise from Brilliant Earth. She was wowed by the nice sparkle and the beautiful packaging as well. Because I don’t know much about the history or people, I will dive right into the their products and service. As surmised by many Brilliant Earth reviews, the company is ethically and environmentally responsible. Read James Allen Review Benefits and Features; … Offers the biggest collection of lab created diamonds in the industry 6. Read Brilliant Earth Review. Unreal! Ordered a laboratory made 2.62ct, F color, VS1 clarity, emerald cut diamond on a Tuesday. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. 1. My manager is invested in … After going through over 200 customer reviews of Brilliant Earth on review websites, we can safely say that customers generally have a good experience with Brilliant Earth. The sales person told us "why dont you just get them resized by your jeweler?". I have been with Brilliant Earth for 2 years and have experienced tremendous growth in my responsibilities. I had obviously never done this before, but the sales associate never made me feel dumb. They offer an excellent service and I would recommend them to anyone. We have had 5 friends get engaged over the past 4 months and prior to ring shopping my husband told all of the husbands-to-be about our horrible experiences with Brilliant Earth and they were grateful for the info and chose to buy their engagement rings elsewhere. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. Perhaps the largest online retailer of stones from conflict-free zones, Brilliant Earth … Here's what … We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. How does it work? The quality is simply perfect. They offer a 30-day return period for unsatisfied customers with a full money back guarantee. Loved my Wedding Band! I selected Brilliant Earth because I believe in their Environmental philosophy, and I wanted to have an alternative to my current engagement ring, but to be honest, my Brilliant Earth ring will be worn far more often because it is the most gorgeous ring I have ever seen! How does it compare to James Allen? So at least 2 months total without my ring. Your craftsmanship is the worst I have ever seen in jewelry and you want to charge the customer to repair your defective product? Brilliant Earth lets you see the harsh realities of diamond mining and offers you a chance to be part of a worldwide initiative by choosing their stunning “beyond conflict free” jewelry. 2 major strikes against Brilliant Earth with us in 2 years. I’m devastated. My proposal could not have been more different to the above scenario. After waiting 2 weeks and multiple phone calls from BE begging us to reconsider they finally gave us a refund. I cannot say enough bad things about my experience. Brilliant Earth has a number of positive reviews, but the common denominator among its more negative reviews is the durability of its settings. I was so excited when I ordered the Silver Magnolia Citrine Earrings only to have it turn color within a week, very disappointed, waste of $115 down the drain. NEVER EVER BUY A RING THERE! Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. Brilliant Earth is the global leader in ethically sourced fine jewelry. Brilliant Earth is the global leader in ethically sourced fine jewelry. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better out of a gumball machine). Original review: June 6, 2020. I don't know what to do and I don't ever trust the team will get it right.I immediately emailed the co-founders, Eric Grossberg and Beth Gerstein and explained the situation. They give zero communication and nobody ever seems to know what is going on. I literally type.. all day. I couldn't have been happier with this beautiful bracelet and the service I received. I got the ring a few weeks later, and it exceeded all of my expectations. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. Their diamonds and other jewelry products are simply lovely. Discover beyond conflict free diamonds and stunning engagement rings. Since I really wanted a conflict free diamond we did make an appointment. Brilliant Earth Engagement Rings Review Credit where credit is due, Brilliant Earth has a fantastic selection of engagement ring settings. I've been sized by 3 other jewelers. I found this website through google after browsing other competitors. Fast forward those weeks we get a call, your setting is totally bad we have to scrap it and start over (double WT*?? 1. Brilliant Earth Review: According to Brilliant Earth they state that they are fully committed to environmentally friendly and ethical jewelry. Finally, if I were to take it somewhere local that could fix my ring in a reasonable amount of time, it will void the warranty. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. The damage was my fault so I was nervous about returning to the store to seek the correct help. Knowing I was dealing directly with the company I purchased the ring from versus going to a random jeweller gave me peace of mind and they didn't let me down. Bye! They also offer free shipping and will deliver your order quickly! I damaged my ring while on vacation, I thought I was careful, but while away I caught my finger on a door hinge and it damaged the diamond and prong. The diamond was coming lose in the setting. The uninhabitable earth life after terrifying images show the overwhelming 25 best end of the world s brilliant earth reviews do they Civilization Beyond Earth Review Pc R25 Best End Of The World S Disaster And Apocalypse FilmsSid Meier S Civilization Beyond Earth On SteamThe Uninhabitable Earth Life After Warming By David Wallace WellsTerrifying Images… We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. My grandmother passed away about a year ago, right after I first proposed to my fiancee. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. I'm very happy with my purchase and will definitely let my friends and family know about their great service and great quality pieces. They have everything you could ever be looking for and more. Customers generally agree that Brilliant Earth … I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. I found Brilliant Earth through a Google search and was stunned by their products. The rep placed the order herself. They repeatedly lied to my partner that our ring (with a distinctive teal asscher sapphire) would be with us on a number of given dates, the earliest being April 2. I guess me and my fiancé will spend our Saturday driving 22 miles from our house to pick it up at a Fedex hub. 5 star! It’s my favorite piece of jewelry, and I wanted to give it the makeover it deserved. Operates 7 showrooms in locations within the US, and ships … !I never experienced a run around like that . I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. Not only that, was an advocate of the brand. They will not guarantee this is covered under warranty, even though this was their jewelers error,and to top it off they say it will take 4 weeks to fix. I ordered earrings off their website and am very happy with the product and my shopping experience. I had 0 trouble. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. Brilliant Earth Review: According to Brilliant Earth they state that they are fully committed to environmentally friendly and ethical jewelry. The package came right on time, was well sealed and packaged, I was very impressed. Conflict-free jewelry uses diamonds that Their LIVE CHAT is also very helpful! We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. They offer free shipping in Australia, Canada, & the US. Therefor I had to send it back in to be resized. Down and the merchandise is exceptional quality and style have advertising & marketing contacts listed on.. Way to go with Brilliant Earth - from the moment I found them on google to order. Was incorrect, and even personally reached out to me during the process sealed and packaged I..., BrilliantEarth provides an option for you to enjoy interest-free installments I received a shipping confirmation, to. Jeweler you want to purchase from year anniversary coming up I turned to Brilliant Earth Review June! 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