Karma wins in the End In business, time is money. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. This allows us to see the company through a different lens or perspective than we normally would. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. We were then told that the 6.99% was the periodic rate rather than the APR. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. (See Look up card.). Do NOT use this company if you can avoid it. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. Big business pay attention and give your money to a better company. The most common fleet cards are by Wright Express (Wex) and Voyager. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. I am the bookkeeper for a company vexed be WEX. (See Look up card.). Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. It was my banker that advised me to contact them first. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Right during our most busy time of the year. Here Are The Processors Who Don't Hide Fees. 3 reasons we see people flipping to a fuel card: Apply Now Charged to my bank account, we do not own a card. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. But within the category of purchasing cards are several different possible rates. In the Policy Number menu, choose the policy that will receive the limit. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. WEX is the worst! The Verifone machine is universal, and can be used with many different processors. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Look up and select the card you want to assign. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Learn more about our monetization policies here. The company has received 107 complaints in the past three years. Where does it work? Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. This even applies to co-branded cards. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. Referral Partner Application Merchant Cash Advance Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. HOLD lets you deactivate a card temporarily. I have been instructed a different way to close the account each time I call. Portland, ME USA 04101. Description of Complaint: What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Military veterans possess invaluable leadership skills and business acumen. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. WexLocationCode.setTransientValue("wex02"); WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage This does not compare favorably to our list of best credit card processors. As a result, standard interchange rates that are the standard of such networks are not applicable. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. By contrast, a BP fuel card that doesnt bear the Mastercard logo is considered store branded and can only be used at BP locations. Get special fuel discounts and save on products and services for your business. Murphy USA - Payments They can limit the type of fuel purchased, i.e., only diesel. A new account was opened for our company that we were unaware of because WEX changed their system. High-risk merchant services provided through Electronic Merchant Systems (EMS). If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. We may earn revenue if you obtain services from a provider that we recommend. EFS and Fleet One | Contact Customer Service | WEX Inc. Hopefully they get banned from my state at least. Partner with WEX | About | WEX Inc. Incompetent fucks. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Thats not good enough and want explanation of benefits. SEE WHO SPENDS WHAT, WHERE AND WHEN. made a mistake ( or is it FRAUD?) His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. They want my medical records to prove the medical necessity. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). The most common fleet cards are by Wright Express (Wex) and Voyager. They now want a detailed receipt. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. On the card detail screen, click Add Prompt. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. I know its confusing .. eye roll .. WEX has frozen my account. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. ERGs drive diversity by fostering new bonds and communities across the company. The money code information displays at the top of the screen. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Enter and confirm an email address. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. It's a cut throat industry. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. I called to have the charge removed, they said I had to have the account number to do that. Fleet cards can also limit the number of transactions or caps on each transaction. Related Article: Introduction to Credit Card Processing Rates and Fees. They have a long history of giving back, engaging with local. an account in a name who is not associated with our company. reply and I will get the message. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. In today's video, I am talking about the Wex Fleet card. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Our convenient service card is accepted at over 95% of fuel stations in the U.S. However, not all fleet card types are alike. Discover Accepting Locations for WEX Fleet Cards | WEX Inc. Thats where Level 3 enhanced data comes in. Look for the QBO file you saved in Step 1 and then select Open. How Do I Accept a GSA SmartPay Account? | Smartpay In the Add Prompt screen, select the type of prompt you want, then click Next. Any card assigned to this policy will be impacted by the change. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. To edit a policy, select it in the Policy Number drop-down. I have never gotten a paper receipt ever in the last 10 years. Wex gas card approval NO PG! - YouTube Enter a note in the Comment field, if desired. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. There are a few Wex Inc. complaints about its contract terms. We also accept certain types of digital payment methods. I am being told that all is done by email and there is nobody I can talk to over the phone. Find out more about WEX WEX FUEL CARDS The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card Now they want to give us back $86. A fleet fuel card is a card used to purchase fuel from a gas station. As for card acceptance, the WEX FlexCard is accepted at 95% of fuel stations nationwide. Accepted Payment Types At Love's If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. They are doing this to many other businesses I found out. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! WEX appreciates the BBB bringing this to our attention. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). The benefits of accepting fleet cards The benefits are straightforward. Click Authorize Payment and confirm the payment info. The Prompts Information section appears. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation This has to be huge fraud case. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Getting paid to re-write this page? These revenues in no way influence our ratings or reviews. Still, businesses must have specific equipment set up for companies to accept them.