The improvements required by the trust were within the grasp of the trust and its leaders. Pensnett Road, Dudley, West Midlands, DY1 2HQ The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. I could not fault staff, very professional, and polite, a credit to your hospital. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. We are thrilled to hear that staff were proffesional and efficient. Weve put some small files called cookies on your device to make our site work. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. I would recommend you, thankyou again. the service is performing badly and we've taken enforcement action against the provider of the service. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published By choosing well, you will help to reduce the burden on essential emergency services. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of All inspections: Russells Hall Hospital - Care Quality Russells Hall Hospital Accident and emergency Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Bus operators. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Most staff were complimentary and shared examples of how they were supported by their managers and teams. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Some patients with suspected sepsis were still not being identified or managed appropriately. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. or call us on 0845 113 0012, Response from We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Dudley to Russells Hall Hospital Departments did not always have effective systems for identifying risks. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Address We are centrally Agency or bank staff predominantly staffed each area we inspected. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The BBC is not responsible for the content of external sites. visibility, Russells Hall Hospital / Accident and emergency, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. We have 11 permanent physician associates and one rotational physician associate in our department. We are continuing to monitor progress against these. The hospital trust said concerns related to Mitie's offices. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. ADVERTISEMENT: Services or products are not endorsed by the Trust. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Health Education England will join us in April 2023. ADVERTISEMENT: Services or products are not endorsed by the Trust. skip navigation The Russell Legacy Project will be located on the hospital campus in Alexander City. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Click here for the news and events happening at Russell Medical. Thank you so much to everyone that day. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Visit https://www.careopinion.org.uk For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. To call the information desk from within the hospital, dial extension 7081. Our mission is simple: Being the best because, we care. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We have shared your kind comments with the team who will be pleased to learn of them. Staff cared for patients with compassion however, patient dignity was sometimes compromised. the service is performing well and meeting our expectations. We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. Our inspection of the trust covered only this hospital and community services. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a We found that people's complaints and comments were taken seriously and escalated when appropriate. Who has Care Opinion told about this story? At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Again thank you and i would recommend this hospital to all my family and friends. We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. People told us that they were given choices about meals and drinks so that they received things they liked. I visited out of hours yesterday after phoning 111 and being advised to. Dudley Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. I was induced after the consultant identified a large amount of fluid around my baby. We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! No rating/under appeal/rating suspended The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Our rating of services stayed the same. There are a number of areas of good practice in the trust, which should be encouraged. aec russells hall hospital. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. We carried out this comprehensive inspection as part of the new hospital inspection programme and as a follow up to the Keogh review which took place in 2013. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. 8 June 2012. At least one standard in this area was not being met when we inspected the service and Ratings and reviews Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. If you need sub-specialty input, you will then be referred to different specialties. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Russell County Hospital Any other browser may experience partial or no support. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. AEC/RAB (ext. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Change my preferences Care records were not always written and managed in a way that kept patients safe. 6 September 2018. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. 1 April 2021. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. There were areas of poor practice where the trust needs to make improvements. I was treated with so much dignity and respect that I left feeling supported and cared for. Tell us what was good and what could be improved, say thanks or call for change It is great to hear that you received excellent care and treatment in the Emergency Department. Russells Hall Hospital - Wikipedia You may be admitted to AMU if your expected length of stay is 48-72 hours. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. Accident & Emergency - The Dudley Group NHS Foundation Trust I was looked after from the time I arrived until the time I left by very compassionate members of the team. We found that appropriate support was offered to ensure that people received the nutritional meals and fluids that they needed. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Inadequate After being discharged yesterday I had spent a month in your care They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. or call us on 0845 113 0012, Response from Our rating of effective was good overall. We saw that a number of improvements had been made to the diet and fluids that people received. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. psychotherapist for the kindness they showed me. Russells Hall Hospital Wed also like to use analytics cookies. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. Bed & Breakfast []. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. You canread more about our cookies before you choose. On the first floor is a 30-bed short stay ward. Russells Hall Hospital B71 4HJ. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. All the best and take care, Russells Hall Hospital 3 years ago. The complaints were analysed to look at trends, for changes to be implemented. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. The trust have worked with us and have kept us informed of developments and changes. About: Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. What's the least amount of exercise we can get away with? The diagnostics service was not up to date with the most recent ionising radiation regulations. The service made sure staff were competent for their roles. Learn more. Located in the main lobby of Russell Medical. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The trust has responded well to the Keogh review in 2013. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning