For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Kimmel says its not as hard as you might think. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Customers can choose to keep their credits if they like. Unfortunately, as our complaint alleges, StubHub is breaching its . In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Always cover coughs or sneezes with a tissue or sleeve. But, unfortunately, most are canceled for now due to the coronavirus. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. Tap Tickets in the navigation bar at the bottom. 2875 Michelle Dr., Ste. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Call 1-800-GAMBLER. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub is here for you, reads part of the email, which was signed by company president Sukhinder Singh Cassidy. StubHub.com | Better Business Bureau Profile Need help getting refunds on canceled, postponed events? Here - WPXI Can I change, cancel, or get a refund for my tickets after - SeatGeek McMillan has had a StubHub account since 2017. If they are successful, the defendant pays the legal fees. Unless you want a refund)." SBNation.com. Receive a full refund of your purchase 2. Straight-up refunds for purchases from official outlets. StubHub updated their policy today. Eli Lilly announced a cap on insulin costs. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. The answer is yes, StubHub is legal. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Not surprisingly, this new policy has been heavily criticized. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Marketplace is a division of MPR's 501 (c)(3). If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Suite 204 Gambling problem? What To Do If Your StubHub Ticket Turns Out To Be Fake Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. For most sold out events, Stubhub is a great and easy way to get tickets. We certainly hope they do. For your convenience, we will directly add it to your StubHub account once the event is canceled.. Its important to know your consumer rights when you ask for a refund. This station is part of Cox Media Group Television. Got our money back last week. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Wheres that guaranteed refund? If you sell they will reduce or waive the sellers fee. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. StubHub will offer refunds for canceled events but not postponed events. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Why Is Stub Hub Legal - isalegal Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. However, UPS and retail fees will not be refunded. StubHub now offering cash refunds for Covid-19 canceled events How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. It had already been disbursed to the sellers. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. They will offer you either 120% credit on a future ticket purchase, or give you your money back. YouTubes privacy policy is available here and YouTubes terms of service is available here. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. What happens to Stubhub tickets if it's a rain out? 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Thats simple contract law, he explained. Full buyer Terms & Conditions here. Customers can choose to keep their credits if they like. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. "It was no problem canceling flights. 100 5. What happens when an event is canceled? : StubHub "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Dial 833-228-5143. StubHub was pressing hard to get money. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Legal Statement. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking up steam in the U.S., announcing that it would only give customers credit rather than cash when concerts, sports games and other events were canceled. NO MORE REFUNDS. 2023 Fortune Media IP Limited. Theyre not offering one and I cant make the new date. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). In these cases, theres nothing people can do but wait, until things get back to normal and events resume. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Suite 101 72 hours prior to the event). The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Daphne, AL 36527 McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. The Associated Press. If an event is rescheduled or postponed, your ticket will be good for the new date. If the event is canceled and not rescheduled, you will get a refund. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". You don't throw him out of the restaurant," Rossman said. But these are unprecedented times.. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Your donation today powers the independent journalism that you rely on. Does StubHub refund playoff tickets? - KnowledgeBurrow.com Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. How do I get a refund from StubHub? FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. StubHub to refund canceled events after pandemic complaints - KHOU Viagogo, a tickets marketplace, bought StubHub in February 2020. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill.