If youve decided to switch to BT broadband, there are two ways you can go about this. 21-04-2020 If you know your Customer ID / Number please enter it here to find the relevant contact details, 132 135- Members If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. Because of this you should, before acting on this information, consider its appropriateness, having regard to your objectives, financial situation and needs. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 Email: Read thedisclosure documentsfor your selected product before deciding. Orders and upgrades . What insurance cover is available with BT Super? 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. Making a withdrawal 19h25. 0 Ratings +612 9155 4029, Advisers give assurance to the Board on overall performance and how we're managing risks. Generally, you can access your super once you meet the conditions of release. Youll need to have your account number ready if you call. Alternatively, you can call Utility Switchboard on 020 3048 4598 and well make it even easier for you to switch to the right broadband provider and package. + 0.03% p.a. BT looks into all of its complaints in-depth to make sure all issues are put right and that it doesnt happen again. If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. 1800 816 222- Members It might not seem like a huge priority when you're younger, but your super portfolio is the key to a secure, comfortable retirement. Please refer to the AFCA website set out below for more information. Chant West ratings and research are prepared by Chant West and are not connected in any way to research and ratings prepared by any of our related entities. Developing a consistent approach to saving and investing will help you stick to your plans in 2023. 18-04-2020 Post . London However, answering your question, a will is not always absolute in nature. If you need to write to us, please check the back of your bill for the right address to use. Please note that time limits apply for referring matters to AFCA. Forkey information and guidance on the ethos of procurement in BT and how we work with our suppliers visit ourSelling to BTweb site. If you would like to contact BT about the specifics of your policy, you can contact BT by calling (02) 9274 5780. Claiming early release of super This lifestage is for members fast approaching retirement or retired, so it has a higher allocation to defensive assets (however, slightly more allocation to growth assets than the 1940s stage). To give feedback or lodge a complaint about our products, services or the website, please see details on how to below. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. Death cover ranges between $15,000 and $300,000. | BT is the wealth management brand of the Westpac Group . Re: Is there a way to contact BT via email? Compare these popular industry funds side-by-side. BT Financial Group does not receive any commissions from Westpac as a . If you need help remembering your username or password you can use the links below. Post:GPO Box 5218, Sydney NSW 2001 Its easy to open an account online. This means if your claim is directly or indirectly related to a pre-existing condition or occurred within two years to the cover commencing, your death or TPD benefit won't be paid. Bear in mind that you might have to send back your router and any other BT accessories you have or you could be charged extra. Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001. If youre experiencing slow broadband or youre just curious about your internet speeds, you can check your BT broadband speeds through your online account or the app. Once we receive your form, well write to you confirming the amount you can claim. 19h39. Need something to keep you occupied during your downtime? Ideas and tips to help you to prepare for your best financial future. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. To keep your account secure, your mobile number can only be updated by calling 1300 300 273 (8am-8pm AEST/AEDT weekdays). A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the Product Disclosures page. OurPrivacy Statementexplains how we use cookies. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. ","anchorName":"#what-are-the-bt-super-for-life-investment-options"},{"label":"What insurance cover is available with BT Super? BT ID or Email address. Past performance is not an indication of future performance. Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . BT Super for Life offers two ways to invest your super depending on how hands-on you want to be. Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. Adelaide SA 5001, 1800 222 790 (like Internet Explorer or Google Chrome). I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. complaints@australiansuper.com. Chant Wests Financial Services Guide is available at GPO Box 2861 Keep me signed in Help > Create new Email address > Adrian Ahern is your Customer Advocate whose role is to advise and guide our complaint team in how best to resolve a complaint and also to listen to customers and recommend changes be made to bank policies, procedures and processes. You can call 0800 443 311 to get through to an automated phone line which you can use to: If youd rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. To manage your account, view your bill or access other BT services, you need to login using your BT ID. execute the strategy once the Board approves it. If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. (charged by the issuer). 13-09-2018 18-04-2020 Online:afca.org.au. Make sure you have your account number to hand when you get in contact (you can find this on your bill). 13-09-2018 I do not want to call and clog up the lines for people trying to get urgent assistance. Note: BT Super Invest is currently only available for existing Westpac customers. To get the best experience from our website, we recommend that you enable JavaScript. What has been your return over the last 10 years with the BT super fund. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. We use cookies for security purposes, to improve your experience on our site and tailor content for you. Past performance is not a reliable indicator of future Thanks Michael. Post the form or upload it to us. individuals between 40-49 years of age have been shown. If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. Target Market Determinations for our products can be foundhere. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. on BT - Part of Westpac Banking Corporation. on GPO Box 3917 Access forms & disclosures and learn more from our educational resources and webinars, Managed Portfolios (SMA) - Managed Portfolio Series, Challenger annuities via Asset Administrator. How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. Thank you for the response its not great for a communication company that you cannot contact them! . Phone: check the number to call based on your product above. If you're unsure about anything, seek professional advice before you apply for any product or commit to any plan and read any disclosure documents (such as any Target Market Determination (TMD) and/or Product Disclosure Statement (PDS)) issued by the provider before making a decision. BT Super - For Life: BTA0287AU: BT Super for Life - Retirement Account: BTA0280AU: Income Protection as Superannuation: 39827542991004: Panorama Super: 39827542991002: SuperWrap Pension Plan: TCS0105AU: SuperWrap Personal Super Plan: TCS0106AU: Term Life as Superannuation: 39827542991003: Westpac Group Plan - Defined Benefit: 39827542991001 If something goes wrong with your broadband package, you might want to make a complaint to BT. Adelaide SA 5001, BT Super Invest 200 Barangaroo Avenue Well, Sal & Al are back for part 2 of the books that have shaped their 20s so far. Find out more about your options, like salary sacrifice and how to add to your super after-tax. We recommend speaking to your super fund to arrange the transfer. Sorry if that causes you any trouble. Slow broadband speeds? Password Show. If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. 14h28, on AustralianSuper is a member of the Australian Financial Complaints Authority (AFCA) which is a free, fair and independent dispute resolution scheme. Go to our email log in page > to log in to your BT Mail inbox. You can learn more about how we make money. I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. Let us help you out with your query. These lifestages have a focus on maximising growth, as members still have a long time before retirement. To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. Acceptance by insurance companies is based on things like occupation, health and lifestyle. Invalid passcode. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. of your account balance, Up to $95 p.a. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. All examples and images are for illustrative purposes only. Get help here Choose a product Broadband Email Landline & Digital Voice BT Sport TV Mobile Choose a topic Account and Billing Moving to Digital Voice Security BT Halo Leaving Australia and Financial Hardship. Access the latest product updates, training and client resources on the BT Panorama user hub. New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. GPO Box 1901 Melbourne VIC 3001 Our self managed super fund solution is built on BT Panorama, the online platform that helps you manage your SMSFs investments and cash in one convenient place. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. We noticed that you have JavaScript disabled on your web browser. Through BT, you can access a range of solutions across super, investments and insurance, to help you plan for today and tomorrow. By logging in I agree that cookies may be set on my browser. Request a callback, Mail: GPO Box 7490, Cloisters Square WA 6850, Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time), Email: If you've decided to select this super fund, you can apply online in less than 15 minutes. Calling From Overseas:+612 9155 4070. BT Super, BT Super for Life connecting to a new online experience - Have you recently received an email informing you that your BT Super or BT Super for Life account is connecting to a new online experience? 4190816 Please use one of the customer service options listed above. If not do you know the model of the phone and I'll be happy to check for you. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. Individuals should seek their own independent financial advice and consider the appropriateness of any financial product in light of their own circumstances and needs before making any investment decision. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Apart from any interest investors may have in Westpac term deposits, Westpac securities or the BT Invest CMA acquired through the BT Panorama products, an investment in a Super Product or a BT Panorama product or BT Margin Lending Margin Loan is not an investment in, deposit with or any other liability of Westpac, any Division of Westpac or any other company in the Westpac Group.