Safe, Fast and Verified Please comply with any stated ticket limit for this event. Almost 90 days and still waiting for my refund back. Suncorp Stadium Doors Open: 5:00pm Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. I sent a message via the website and got the pdfs a day or so later. A copy of the travel warning from the Government Agency. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Cannot add tickets to wallet. I got tickets to a concert from ticketek that got cancelled of covid. There is no customer service centre you can call, just an automated voice call telling you to email. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. They do but its retarded. Press question mark to learn the rest of the keyboard shortcuts. There is no phone number, only an email which does not get answered. They rapidly charged my credit card, then didn't provide the tickets. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. 2023 Trustpilot, Inc. All rights reserved. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! They ended up rejecting my application for a refund and closing it down entirely. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Clunky unhelpful booking site for Mary Poppins Melbourne. Adverse weather with no Government Agency warnings not to travel. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Is it cheaper to book online or through a travel agent? I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Can I purchase multiple orders in one transaction? I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Its a disgrace. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. is cancelled, postponed or cannot be fulfilled by the. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. It's criminal and needs serious investigation. Finally got an answer from them when I contacted fair trading to help. Are Refundable tickets available through Ticketek Marketplace? I want an refund, yet there is no way I can get it. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I have now been trying for a refund for 6 months. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. In event of a Refund Application the English language version shall be the basis of settlement. What will a Marketplace ticket look like? Any translation of this document from English is for assistance and information only. I would and do prefer not to use their services. If there is a financial failure of any Transport provider. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Buy guaranteed tickets for sold out events at a fair price. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? A copy of a notice from the examination body, school, college, university confirming the change of date. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. What to do?? I replied and asked for a direct line or email address to speak to management/no reply since. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. are the business owner or registered Director, or a member of. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. IMPORTANT Any translation of this document from English is for assistance and information only. Ive forgotten my password/My password has expired. Any temporary relocation for work must be for a period of at least 3 months. There is not one good review about this dodgy company. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Might be worth looking into? A doctor cannot be You or a member of Your family. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Sick relative? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Further details in the disclaimer. Can never get a refund on tickets and/or speak to someone within Ticketek. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Cool, just upload a goddamn police report. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Scalping 18. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Our integration means you can list tickets for resale directly from your Ticketek account. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. If there is a financial failure of any Transport provider. Change My Location Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Verification can help ensure real people write reviews about real companies. They gave me specific number to call to move tickets. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I'd be interested whether this is something the ACCC would be interested in. Travel insurance and COVID-19: what you need to know. Where You have not been physically examined by a Doctor prior to the date of the Booking. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. . A copy of the letter requiring Jury Service. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They haven't responded to my emails! Armed Forces Naval Service, Marines, Army or Air Force. Absolutely appealing customer service!!!!! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. NEVER NEVER again. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. They rapidly charged my credit card, then didn't provide the tickets. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Safe, Fast and Verified Ltd. All Rights Reserved. Years ago I did a few days temping at Tiketek. Ticketek is selling for the following venues only. The office was just as bad as the ticket fees would have you believe. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Just upload its fucking DEATH CERTIFICATE. Where You have not been physically examined by aDoctor prior to the date of the Booking. Why even have the option of refundable tickets for an extra charge if I cant refund them? Are Refundable tickets offered on Gift Voucher sales? Check to see if they have an online lodge system. Can I use a Ticketek gift card or voucher? It goes against our guidelines to offer incentives for reviews. I find the app difficult to navigate. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Abhorrently bad process for handling refunds and rescheduling due to illness. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Sell tickets directly from your Ticketek Account. (Receipt required for Doctors note refund up to $100 or equivalent). I can not believe in this day and age HOW BAD this company is. A doctor cannot be You or a member of Your family. We/Us/Our We are the Booking agent with whom You made the Booking. It's about $1500 and I have no idea what to do next. We also ensure all reviews are published without moderation. to then often have to go to their desk at the venue to follow up the issues. I reported the scam to my credit card provider! Would I ever get the tickets! Their customer service to follow up and right the problems is poor. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I got tickets to a concert from ticketek that got cancelled of covid. A copy of the travel warning from the Government Agency. Why is this company even allowed to operate?????? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Never ever again. No way to recover tickets. Voluntary relocation or where you are changing employer for a new role. Attendance at business meetings and business travel. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Privacy (data erasure request) New comments cannot be posted and votes cannot be cast. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Where You are the business owner or registered Director, or a member of Your family is. A copy of the notice of failure or disruption of the public transport. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Adverse weather with no Government Agency warnings not to travel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Fire A report from the fire service and/or police. What a disgrace!! Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I will never purchase anything with you again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. You may also wish to resell your tickets if you cannot use them. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Everybody else looks like a paedo. Hands down. A police report or crime number to confirm the theft(Self-declaration not accepted). How totally useless. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Fuck that, what a joke of an optional extra. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. (This can normally be obtained from the transport companys website). Any reason for refund must not be foreseeable at the time. and subject to change at any time. ?DO NOT BUY TICKETS FROM TICKETEK! Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. A copy of a notice from the examination body, school, college, or university confirming the change of date. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. To read more about Covid-19 please visit our dedicated page here. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek routinely mismanages ticket processing which should be simple. Proof that the passport has been reported to and cancelled by your Government Agency. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Why should I buy from Ticketek Marketplace? I tried calling, emailing before the show, had I had a response we would have made the show. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Press J to jump to the feed. Ticketek takes the issue of scalping seriously. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. You can do anything you want if you're the only game in town. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). We may consider other Emergency Circumstances at our discretion. What happens to my money when I buy a ticket? To apply for a Refund simply click on the link in your booking confirmation email, or click here. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. We/Us/Our We are the Booking agent with whom You made the Booking. Send them an inquiry many times and they are not answering! You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Download the Ticketek App & add your ticket to your wallet now. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. They need a better system and more staff it seems. For many, international travel is back on the cards. Companies can ask for reviews via automatic invitations. :(, tails, they sent an email saying they has processed the refund. They are the shittest service in Australia. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). No contact, no reply, nothing.You have stolen money from thousands of people who need it. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Times are approx. A police report confirming details of the theft. etc. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Find out how we combat fake reviews. Presented by: I have been linked to your site from Ticketek.co.nz. A copy of the letter requiring Jury Service. I am trying to buy tickets but it says unable to lock the ticket. Frontier Touring, Special Guests: Maisie Peters and Budjerah. The phone message also contradicts itself. The customer service was super helpful and I got the ticket value back and it sold super quickly. Create an account to follow your favorite communities and start taking part in conversations. Requesting a Refund. Youmade an unsuccessful request for annual leave for the date of theBooking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Safe, Fast and Verified Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. This is not an insurance policy. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Attend participate in, take part in, use, or be present at. Anyone can write a Trustpilot review. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Hopeless website. is cancelled or postponed by the provider. More Info. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. (Receipt required for Doctors note refund up to 50 or equivalent). Any temporary relocation for work must be for a period of at least 3 months. We missed the show! Seven tries before I finally got my second choice of seats. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult.
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